Do designers need to be domain experts? Is it necessary to do months of domain research before starting a complex and technical project?įilezilla is a well-known free and open source tool for FTP (File Transfer Protocol) users, which has been around for just over 20 years. User researchers and designers often work on projects in which the domain is new to them.

The objective was a safer, easier way to set up TLS certificates using the Let’s Encrypt service through a wizard that guides users while providing explanation and reassurance.We conducted user research and gave design recommendations, which resulted in personas, an expert review, and new UI recommendations for creating a TLS certificate. As part of the OTF Usability Lab, Simply Secure worked with FileZilla Server to improve usability of the tool, specifically with high-risk users in mind.FileZilla Server has over 20 years experience providing free, open-source file transfer protocol software for client and server.

Guiding users to set up TLS Certificates in FileZilla

How to secure filezilla ftp server